Last Updated: September 17, 2026
At Medline, we want you to have a positive shopping experience. If you receive a damaged, defective, or incorrect product, please contact us so we can assist you.
You may contact us regarding a return or replacement if:
Please contact us within 7 days of receiving your order and provide your order number along with clear photos or videos showing the issue.
We will review your request and provide instructions if the product is eligible for return or replacement.
If your refund is approved, the applicable amount will be refunded through the original payment method where possible.
Refund processing times may vary depending on your payment provider or bank.
For health, hygiene, and safety reasons, certain medical or personal-use products may not be eligible for return once opened or used, except where the product is defective, damaged, or otherwise eligible under applicable law.
If the return is due to a damaged, defective, or incorrect product, Medline will review the case and determine the appropriate return or replacement process.
For returns requested for other reasons, return shipping costs may be the customer’s responsibility where permitted by applicable law.
If you need to cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, cancellation may no longer be possible.
Email: info@medline-sa.com
Website: medline-sa.com
We are committed to handling return and refund requests fairly and providing helpful support to our customers in Saudi Arabia.
